Returns and Refunds Policy
IBIZ HOLDINGS LIMITED
Effective Date: 01.09.2023
- Introduction
At Ibiz Holdings Limited we take great pride in providing our customers with high-quality horticultural products. We strive to ensure that every product you purchase from us meets your expectations and arrives in perfect condition. However, we understand that there may be instances where you need to return a product or seek a refund. This Returns and Refunds Policy outlines our guidelines and procedures for handling such situations.
- Eligibility for Returns and Refunds
Before proceeding with a return or refund request, please review the following eligibility criteria:
2.1. Damaged or Defective Products: We will accept returns or offer refunds for products that are damaged or defective upon receipt.
2.2. Incorrect Products: If you receive products that differ from what you ordered, we will arrange for the correct items to be sent or offer a refund.
2.3. Unsatisfactory Quality: If you find the quality of our products to be unsatisfactory, please contact us within 7 days of receiving your order. We will assess the issue and determine an appropriate resolution.
2.4. Change of Mind: We do not accept returns or offer refunds for products if you simply change your mind or if the products are no longer needed.
- Return Process
To initiate a return, follow these steps:
3.1. Contact Us: Please contact our Customer Support team at sales@ibizholdings.com to inform us of your intention to return a product and provide the following information:
- Your order numbers
- Product name and quantity
- Reason for the return
- Condition of the product (e.g., damaged, defective, incorrect)
3.2. Return Authorization: Once we have reviewed your request, we will provide you with a Return Authorization Number (RAN) if the return is approved. Do not return any items without this RAN.
3.3. Packaging: Carefully package the product(s) to be returned, ensuring they are in their original condition with all accessories, tags, and packaging materials included.
3.4. Shipping: Ship the product(s) to the address provided along with the RAN. You are responsible for the shipping costs associated with the return unless otherwise stated by our customer support team.
- Refund Process
4.1. Inspection: Upon receiving the returned product(s), our team will inspect them to verify their condition and eligibility for a refund.
4.2. Refund Approval: If the return is approved, we will process your refund within [number of days] business days. The refund will be issued to the original payment method used for the purchase.
4.3. Refund Notification: You will receive a notification via email once the refund has been processed.
- Exchanges
If you wish to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired item separately.
- Contact Us
If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our Customer Support team at sales@ibizholdings.com
Ibiz Holdings Limited reserves the right to amend or update this Returns and Refunds Policy as needed. Please refer to the most recent version on our website for any changes.